This short survey takes approximately 5–10 minutes to complete. All questions are optional, but we’d really appreciate any insights you can share based on your experience.

Please note: Your personal details (such as email address) will not be collected automatically. If you’d like to include them, you can do so manually.

Overall App Experience

1) How satisfied are you with the overall experience of the new SSE Airtricity App?
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3) Which features did you use most often? (Select all that apply)
4) How would you rate the app’s new design and layout?
SSE Airtricity App - Dashboard

Homepage

5) How easy did you find it to navigate the Homepage?
6) How helpful was the information presented to you on the Homepage?
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SSE Airtricity App - Dashboard

Billing

8) How easy was it to view your bill?
9) How helpful was the bill details page?
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SSE Airtricity App - Billing

Meter Reading

11) How easy did you find it to submit a meter reading?
12) Did you use the "How to read my meter" option?
13) How helpful was the information on the "How to read my meter"?
14) How helpful was the meter reading reminder option?
15) What would be your preferred option to get meter read reminders?
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SSE Airtricity App - Meter reading

Payments

17) When paying your bill, what is your preferred method?
18) How easy did you find it to make a payment?
19) How helpful did you find the transaction history screen?
SSE Airtricity App - Payments

Before you go

20) How likely are you to recommend the new SSE Airtricity App to a friend or family member?
(0 = Not at all likely, 10 = Extremely likely)
21) Did you encounter any issues while using the new SSE Airtricity App?
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SSE Airtricity App - Payments Direct Debit
Step 1 of 6

Plans and products

About SSE Airtricity

Information